Ecommerce & Shopify · 100% free
CSAT Calculator
Calculate Customer Satisfaction Score (CSAT) from your survey responses, satisfied as a percentage of total.
Any business
CSAT (% satisfied)
84.0%
Good
Response rate context
420 satisfied of 500
On a 1-5 scale, 'satisfied' = 4 or 5.
CSAT benchmarks
- • Top-tier DTC + retail: 90%+
- • Solid: 80-89%
- • Below 70%: structural product or service issue
About this tool
CSAT measures how happy customers were with a specific interaction. Enter satisfied and total response counts to get CSAT, plus comparison to industry benchmarks.
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